Manually Install Viewer

I am trying to view items in govME map but all I see isin the Mapping Window. What should I do?

You are seeing the red X because the automated install process has failed. This installation takes place when a user opens up this mapping application. The install is automatic (when successful) and a map of the City of Tacoma should appear in the middle of the mapping window (see the image at the bottom of this topic).

Try the following: 

First, make sure you have met the System Requirements needed for your PC.

Use the following instructions to manually install the MapGuide viewer:

Close all Internet Explorer windows.

Click here to download the viewer. Depending on your security settings, and your browser version, you may see the following Security Warning(s). If your browser displays different dialogue boxes, or displays the yellow ribbon above the mapping window, then just use the following as an example of how to proceed.

Click the "Run" button. You should now see the following Security Warning ... 

Click the "Run" button. If you already have an existing version of the MapGuide activex control then start at Step 1, Remove MapGuide Control immediately below. If not, then go to Step 2, Install MapGuide Control.

Step 1: Remove MapGuide Control. 

Select "Remove ..."  and click the Next button ...

Click the Finish button. Continue to Step 2, Install.

Step 2. Install MapGuide Control

Click the Next button...

Click the Next button...

Click the Next button...

Click the Finish button...

After the install has completed, close all unnecessary IE windows if you have not done so already.

Reopen the govME Map application.

Before you click on anything in this application you should see a map of the City of Tacoma in the mapping window below.

If the map of Tacoma still does not display, you may have to click the Internet Explorer refresh button.